Review your allowances or tariff: Make sure your contract covers your usage for texting, calling and mobile data downloads. Delaying payments for a period of time depending on your circumstances.Staying on ‘pay monthly’ but moving you onto a lower tariff.Moving from ‘pay monthly’ to pay-as-you-go.Changing your bill date to a more affordable date.Speak to your network provider about the arrears: Most providers already have support in place for customers who are struggling to pay their bill. You may also have previously missed payments which you’d agreed to catch up with. Going over your inclusive allowance for calls, texts or data, or using premium rate services and your phone abroad, can lead to unexpected bills that you may not be able to afford. I can’t pay my mobile phone bill, what can I do? Every provider is different in the support they’re able to provide, so contact them to discuss your options if you can’t afford to pay your bill. Staying connected is more important now than ever, so it’s natural to be worried and upset if you’re struggling to pay your phone bill. If you’ve signed a contract for the sale or loan of the device this is regulated by the Consumer Credit Actįind out more about your rights and the Consumer Credit Act.If you’ve signed a contract covering the minutes, text and data usage, any debt is not covered by the Consumer Credit Act.It’s important to understand which is which, as it’ll affect how the phone company will deal with your debt. Some mobile phone companies ask their customers to sign two agreements. Mobile phones and the Consumer Credit Act Applying for your bankruptcy, if the amount exceeds £5,000 (applies to England, Wales and Northern Ireland only).Passing on the debt to a third party debt collection agency.Mobile phone bill arrears should be treated as a priority debt, as mobile phone companies can take the following steps to recover the money owed to them: The mobile provider can then take action to recover the outstanding bill, following the normal debt collection process. If you don’t take steps to deal with the debt, your account will default and the contract will be cancelled. Your mobile provider could cut your phone off so you’re unable to make or receive calls. If you don’t pay your mobile phone contract, your account will go into arrears. What happens if I don't pay my mobile phone bill?
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